Refund policy

We accept claims for damaged, defective, or incorrect items within 30 days of delivery. Because our canvas prints are custom made-to-order, we do not accept general returns or exchanges for buyer's remorse, incorrect size selection, or change of mind, except where required by applicable law.

To start a claim, contact us at hermosapicsbyh@proton.me with your order number and a photo of the issue. We'll review it and respond within 2 business days with next steps.

Items sent back without prior authorization will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Non-Returnable Items Because every canvas print is custom made-to-order, we cannot accept returns or exchanges for change of mind, incorrect size selection, or personal preference. We also cannot accept returns on sale items or gift cards.

European Union — 14-Day Cooling Off Period If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Please contact us at hermosapicsbyh@proton.me to initiate this process.

Refunds If a replacement is not possible, we will issue a refund to your original payment method. Please allow up to 10 business days for your bank or card provider to process it. If more than 15 business days have passed since your refund was approved, contact us at hermosapicsbyh@proton.me.